Customer Success

Rated #1 in customer satisfaction for a reason.

At Vena we’re committed to customer success and that’s not just a benchmark—it’s a promise. Our proven implementation methodology combined with expert training and world class customer support sets us apart. We’re proud to have been awarded TrustRadius’ #1 rating for customer satisfaction, and we’re committed to earning your trust each and every day.

Dedicated to making you a partner for life.

Through your initial implementation and onboarding, Vena’s Customer Success team uses a proven process to forge a long-term successful partnership. Vena takes pride in understanding the complexities of your business and creating a proactive solution plan to deliver long-term scalable value.

Organizations around the world trust Vena’s customer success process to drive adoption and initiate a solution strategy aligned with their farthest reaching business objectives.

Vena’s proven customer success methodology helped achieve top scores in user satisfaction on the 2017 BPM Pulse on Performance Management Survey; the industry’s most comprehensive annual survey of CPM users.


Technical Support

Expert, North American-based phone, email and chat support, available 4:00AM - 8:00PM EST. Premium package includes 24/7 on-call phone support

Training & Education

Sharpen your skills and onboard new hires with Vena Academy, a full suite of online CPE Accredited training programs from certified trainers.

Customer Portal

Access a library of guides and video tutorials, track support tickets, and get fast answers from the Vena community help forum.

Professional Services

Learn from the best. Get expert advice and solutions to your specific business needs with expert consulting, mentoring and support from our Professional Services group. Leverage all of our years of industry expertise, innovation and experience to renovate and optimize your process and bring your project to life.

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